Single Sign-On (SSO) Troubleshooting Guide

Single Sign-On (SSO) Troubleshooting Guide

Single Sign-On (SSO) allows you to access multiple applications with just one set of login credentials, making it easier and more secure to manage your accounts. However, you may sometimes encounter issues with SSO that can prevent you from accessing important systems. This guide will help you understand common SSO problems and provide steps to troubleshoot them.

Understanding SSO Issues

If you experience an SSO issue, such as being repeatedly asked to log in again or receiving error messages like "SSO login failed," it’s important to gather specific information about the problem. Take note of which applications are affected, how often the issue occurs, and any error messages you see. This information will help in troubleshooting the problem.

Basic Troubleshooting Steps 

Start with some basic troubleshooting steps that can resolve many common SSO problems:

1. Clear Browser Cache and Cookies: This can help eliminate any residual data that might interfere with the SSO process. 
2. Use Incognito or Private Browsing: Try logging in through an incognito or private window. This can help bypass issues caused by browser extensions or cached data.

If you still have issues, please contact the IT help desk for additional troubleshooting assistance.